Troy CRM

Troy Crm Customer Relationship Management (Troy CRM) for industries provides you with functions that enable you to perform tasks in business scenarios specific to service industries or manufacturing industries. Trooy generic CRM applications already address most of the CRM demands of many different industries. However, some industries require additional product and service capabilities to suit their own requirements.

Modules

  • MARKETING
  • CUSTOMER INFORMATION SYSTEM
  • SALES
  • ORDER FULFILLMENT
  • REPORTS

Purpose

Customer relationship is indeed one of the most important factors in the business equation. It is applicable for Sales Department to facilitate the process of preparing the quotation, getting the purchase order from the customer, preparing invoice or delivery order and keeping record of payment.


SALES

  • Acknowledgement system
  • Distribution System
  • Customer Enquiry Support System
  • Escalation / Cancellation
  • Order
  • Invoice

ORDER FULFILLMENT

  • Delivery Configuration
  • Constraint Management
  • Scheduling & Planning

Scope

The best CRM software allows you to follow quality leads and reduce time wastage following prospects. Sales cycles are reduced and win rates improved.



Benefits

  • Improved Informational Organization.

    • The more you know about your customers, the better you’ll be able to provide them with the kind of positive experience that really pays off. Everything that they do, and every interaction that they have with your organization needs to be identified, documented, and recorded.
  • CRM for Enhanced Communication.

    • As mentioned above, CRM makes it possible for any employee to provide the same high level of service, by having access to the same customer data. After all, even if your customers have a single, main point of contact, there’s a good chance that at some point that contact may not be available, and the client will be forced to have to work with someone new.
  • CRM Improves Your Customer Service.

    • Your time is valuable, but so is your customers’ time. And, should your customers experience a problem that needs resolution, they’re going to be unhappy unless that problem can be taken care of quickly.
  • Automation of Everyday Tasks.

    • Completing a sale is never as easy as just getting a customer to agree to commit. Along with the surface details of any sale, there are hundreds of smaller tasks that must be completed in order for everything to function properly.

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